Last updated: 18 August 2026
These Terms of Service govern your use of the Off-Market website, accounts, memberships and services provided by OFF-MARKET DOTCOM LTD.
By accessing or using our website or services, you agree to these Terms. If you do not agree to them, you should not use our services.
Off-Market is operated by OFF-MARKET DOTCOM LTD, a company registered in England and Wales.
Company number: 14983338
Registered office: 4 Yew Tree Court, Walnut Mews, Sutton, Surrey, SM2 5TL
Contact: team@off-market.com
Off-Market is developing a private property technology platform designed primarily for estate agencies and property professionals.
Our services may include:
Some features may be in development, beta testing or limited release.
These Terms do not themselves appoint Off-Market as your estate agent, buying agent, legal representative, financial adviser or other professional adviser.
Separate terms may apply to particular products, marketplace activities, agency participation, promotions or other services. Where separate terms apply, we will make them available before you use the relevant service.
Our core membership services are intended primarily for estate agencies, estate agents and other authorised property professionals.
You must ensure that:
We may refuse, suspend or restrict access where we reasonably believe these requirements are not met.
Certain services require an account.
You are responsible for:
You must not share credentials in a way that circumvents any agreed user or membership limits.
Account authentication and membership administration may be provided through third-party technology providers such as Outseta.
Some Off-Market services require a paid subscription.
The applicable price, billing period and features will be shown before you subscribe.
Unless stated otherwise, subscription fees are charged in advance for the relevant billing period.
Payments are processed using third-party payment providers such as Stripe. We do not normally receive or store your full payment-card information.
You authorise us and our payment provider to charge the agreed subscription fees and any applicable taxes using your selected payment method.
If payment fails, we may retry payment, request an alternative payment method or suspend access to paid services until payment is received.
Where a subscription renews automatically, this will be made clear before purchase.
You may cancel your subscription using the cancellation functionality we provide or by contacting us.
Unless otherwise stated when you subscribe, cancellation stops future renewal and your paid access will continue until the end of the period already paid for.
Any refund entitlement will be determined by the terms presented when you purchase and any applicable law.
Specific founding-member or promotional offers may have additional terms.
We aim to provide a reliable service, but we do not guarantee that Off-Market will always be available, uninterrupted or error-free.
We may:
Where a material change affects a paid service, we will take reasonable steps to notify affected customers.
Some Off-Market functionality may be offered on an early-access, pilot, beta or trial basis.
Such functionality may:
You should not rely on beta functionality for activities where failure or interruption could cause significant loss.
Off-Market may display property information supplied by estate agencies, agents, technology providers or other authorised sources.
Unless expressly stated otherwise, Off-Market does not independently verify every property description, photograph, measurement, valuation, availability statement, ownership detail or other piece of information submitted to the platform.
Users remain responsible for conducting their own appropriate checks and professional due diligence before acting on information obtained through Off-Market.
Property availability may change without notice.
Information provided through Off-Market is for general information and marketplace purposes.
Nothing on our website or platform constitutes:
You should obtain appropriate professional advice where required.
Off-Market may facilitate introductions or communications between property professionals.
Unless expressly agreed otherwise in separate written terms, Off-Market is not a party to any property sale, agency agreement, introduction agreement or other transaction entered into between users.
Users are responsible for agreeing their own transaction terms and satisfying any legal, regulatory, professional, anti-money laundering, customer due-diligence or other obligations that apply to them.
More detailed marketplace and agency participation terms may apply when these services launch.
You must not use Off-Market:
Certain Off-Market services are intended to be private and accessible only to authorised members.
You must treat non-public property information, member information and other confidential information obtained through the platform appropriately and only use it for legitimate property-related purposes.
You must not publish, redistribute or disclose private marketplace information to unauthorised third parties except where you have authority to do so or are required by law.
The Off-Market website, software, branding, design, databases, documentation and other materials are owned by or licensed to OFF-MARKET DOTCOM LTD and are protected by intellectual-property laws.
We grant you a limited, non-exclusive, non-transferable right to use the service for its intended purpose while your access remains valid.
You must not copy, reproduce, reverse engineer, resell or commercially exploit our technology or content except where expressly permitted by us or by law.
You retain ownership of content you provide to Off-Market.
You grant us the rights reasonably necessary to host, process, reproduce and display that content for the purpose of providing, securing and improving the service.
You are responsible for ensuring that you have all necessary rights, permissions and lawful bases to provide that content to us.
Off-Market uses third-party technology and may contain integrations or links to third-party services.
Those services may be governed by their own terms and privacy policies.
We are not responsible for third-party services outside our reasonable control.
We may suspend or terminate access where reasonably necessary, including where:
Where appropriate, we will provide reasonable notice and an opportunity to remedy the issue.
You may stop using Off-Market at any time, subject to any subscription or contractual commitments.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
Subject to that, and to the maximum extent permitted by law, Off-Market is not responsible for indirect or consequential loss arising from use of the service.
Where you use Off-Market for business purposes, we are not responsible for loss of profit, revenue, business, contracts, anticipated savings, goodwill or business opportunity arising from circumstances outside our reasonable control.
Nothing in these Terms affects rights that cannot legally be excluded.
Our processing of personal information is described in our Privacy Policy.
Our use of cookies and similar technologies is described in our Cookie Policy.
We may update these Terms from time to time.
Where changes are material to an existing paid service, we will take reasonable steps to notify affected customers.
The latest version will always be published on this page together with the date it was last updated.
These Terms are governed by the laws of England and Wales.
Where you use Off-Market in the course of business, the courts of England and Wales will have exclusive jurisdiction over disputes arising from these Terms, unless otherwise agreed in writing.
Questions about these Terms can be sent to:
OFF-MARKET DOTCOM LTD
Company number: 14983338
4 Yew Tree Court
Walnut Mews
Sutton
Surrey
SM2 5TL
Email: team@off-market.com